Privacy Policy

Privacy Policy

Introduction

At http://louisville-bilingual-therapy.denvermentalhealthcare.com (hereafter referred to as “Louisville Bilingual Therapy,” “we,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and management of personal information in accordance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales Practice Act (UCPA)
  • Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not cover third-party websites, applications, products, or services linked to or from our site, which have their own privacy policies governing user data collection and usage.

Processing Activities

This Privacy Policy governs your interactions with us when:

  1. You use our applications and services as an authorized user.
  2. You visit our websites that link to this Privacy Policy statement.
  3. You communicate with us via emails, calls, text messages, or newsletters.

Personal Data Collection

We collect several types of personal data to enhance your experience and provide our services effectively. This includes:

  • Account Information: Details related to your account creation and management, such as user names, passwords, and profile settings.
  • Payment Information: Credit or debit card details, billing addresses, and transaction histories required for processing payments.
  • Financial Information: Bank account numbers, routing codes, and other financial data for direct deposits or refunds.
  • Purchase Information: Product/service purchase history, quantities, dates, and associated costs.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers for authentication and service improvements.
  • Location Data: Geographic location information provided by your browser or device to personalize content and services.
  • Feedback: Comments, reviews, surveys, and other responses you share with us to improve our offerings.
  • Social Media Information: User data from social media platforms when you interact with our content on these sites.
  • Product Information: Details about products or services that interest or purchase from us, including preferences and usage patterns.

We collect this information through direct user input, interactions with our systems, and automated tracking technologies. Additionally, third parties may share personal data with us, adhering to their respective privacy policies.

Cookies

We utilize cookies, a common web technology, to enhance your browsing experience and gather analytics on website usage. Cookies can be categorized as:

  • Strictly Necessary: Essential for navigating our site and using its core features.
  • Preference: Remembering user preferences for personalized experiences.
  • Analytics: Collecting aggregate data for performance analysis and service improvements.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus additional time as required by law. Once the retention period expires or when the purpose is no longer applicable, we delete or anonymize the data securely to prevent re-identification.

Security Measures

Implementing robust security measures is crucial to safeguarding your personal data. We employ industry-standard encryption for data in transit and at rest, ensuring that sensitive information remains secure during transmission and storage. Additionally, we engage trusted third-party processors who adhere to strict security protocols to handle data on our behalf.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect personal data from this demographic, and we encourage parents or guardians to supervise their child’s online activities.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access and rectification of your data.
  • Erasure or deletion of your data.
  • Restriction or objection to the processing of your data.
  • Data portability, allowing you to move or copy your data to another service provider.
  • The right not to be subject to automated decision-making processes, including profiling.
  • Filing appeals or complaints with our privacy team and relevant regulatory authorities.

To exercise these rights, please contact our privacy team at your earliest convenience. We will respond to your requests promptly and in accordance with applicable laws.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For any inquiries related to privacy, data requests (including unsubscribe), or questions about this policy, please contact us:

  • Via email at: [email protected]
  • By mail at: Louisville Bilingual Therapy, Privacy Team, [Address], City, State, Zip Code